My recommendation would be to buy the machine elsewhere, i.e, in an Oreck store, so that you can see what you are getting. Then came more frustration and lengthy phone calls to Amazon, as they charged me a "return shipping fee." After protracted phone calls, this is now half resolved. The only relief came with Amazon's willingness to have UPS pick up the machine and the bonnet/kit accessories, which were in a separate box. While everyone is different, I was not paying this price for an out of carton item, which reasonably raised my suspicions that it has been refurbished and/or used. An older mailing label on the box indicated that an appliance company (which research revealed may have bought out Oreck's Factory Outlet Division) had sent the machine to Amazon, who in turn, shipped it on to me. The items was definitely what a retailer would sell as "OUT OF CARTON" and I suspected that it was a prior return and/or refurbished. Nothing was in what would be expected of original, manufacturer's packaging. We are Bossier City’s premier shopping experience for a cleaner, healthier home. The plastic bottom disc was loose in the box as were the manual and warranty card. Oreck® Orbiter® Ultra Multi-Purpose Floor Machine Oreck® Orbiter® Multi-Purpose Floor Machine Contact Videos Shop Now Oreck Clean Home Center 2850 Douglas Dr, Bossier City, LA 71111 (318) 584-7071. The cord was in a big loop around the handle with a twistie. It was simply laying in the shipping box with some styrofoam at the top and bottom. Inside, the machine was not wrapped or packaged in Oreck materials. While the price was less than other "dealers," the item was advertised as "NEW."The machine arrived in a shipping box. I ordered this Oreck Orbiter Ultra Floor Machine on Amazon after researching their "authorized dealer" status with them, and they assured me that indeed they were an authorized dealer.
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